Championed by leading industry innovators
Offer guests peace of mind and drive revenue from cancelled bookings.
Increase revenue
Hotels can commoditize cancellations by collecting a fee for bookings canceled within a protected cancellation window.
Reduce cancellations
By enhancing guests’ control over their cancellation options, this feature is designed to minimize unexpected cancellations.
Improve predictability
By incentivizing guests with protected cancellation windows, hotels can better predict cancellation rates.
How it Works
Minimize and monetize cancellations, all in one place
Boost ancillary revenue
Reduce cancellations
Improve predictability
Enhance guest flexibility
Book a demo to start capturing payments securely today.
Frequently Asked Questions
How much does Flexible Cancellation cost for hotels?
Flexible Cancellation is a free, revenue-driving feature for hotels using Selfbook Direct.
How is the Flexible Cancellation fee applied to different rate plans?
For guests upgrading a non-refundable rate, there is a Flexible Cancellation fee. For guests shortening their cancellation window, there is a Flexible Cancellation fee, which is offset by a reduction to the room rate.
How are guest savings determined when shortening their cancellation window?
The reduction to the room rate is calculated by multiplying the difference between the hotel’s non-refundable rate plan and flexible rate plan by the length of stay. If the hotel only has one of the two rate plan types, the savings equate to 10% of the total selected rate.
Can a hotel offer both Flexible Cancellation types?
Yes. Hotels that offer both non-refundable and flexible rate plans can offer both Flexible Cancellation types.
Can a hotel choose to only offer one Flexible Cancellation policy?
Yes. Hotels can elect to only offer one Flexible Cancellation type, whether for non-refundable or flexible rate plans.