Selfbook
Boost revenue and reduce last-minute cancellations
Flexible Cancellation

Boost revenue and reduce last-minute cancellations

Boost revenue and reduce last-minute cancellations

Championed by leading industry innovators

  • 11 Howard
  • Le Pigalle
  • Mystery Hotel
  • Casas Bonay
  • Hotel Nikko
  • Public
  • Boca de Agua
  • CODA Williamsburg
  • Marin Suites Hotel

Offer guests peace of mind and drive revenue from cancelled bookings.

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  • Increase revenue

    Hotels can commoditize cancellations by collecting a fee for bookings canceled within a protected cancellation window.

  • Reduce cancellations

    By enhancing guests’ control over their cancellation options, this feature is designed to minimize unexpected cancellations.

  • Improve predictability

    By incentivizing guests with protected cancellation windows, hotels can better predict cancellation rates.

How it Works

Fee

When guests cancel within the protected cancellation window, hotels collect the Flexible Cancellation fee in full.

Fee table Fee table

Let's simulate:

Guest cancels the stay within the protected cancellation window.

Hotel receives full fee $15

Hotel receives the room rate $330

Selfbook immediately charges guests for the Flexible Cancellation fee. If guests cancel the booking within the protected cancellation window for either rate type, Selfbook sends the full fee to the hotel.

Minimize and monetize cancellations, all in one place

  • Boost ancillary revenue

  • Reduce cancellations

  • Improve predictability

  • Enhance guest flexibility

Book a demo to start capturing payments securely today.

Frequently Asked Questions

  • How much does Flexible Cancellation cost for hotels?

    Flexible Cancellation is a free, revenue-driving feature for hotels using Selfbook Direct.

  • How are hotels paid for canceled bookings?

    If a booking is canceled during the protected cancellation window, Selfbook sends the hotel the full Flexible Cancellation fee.

  • How is the Flexible Cancellation fee applied to different rate plans?

    For guests upgrading a non-refundable rate, there is a Flexible Cancellation fee. For guests shortening their cancellation window, there is a Flexible Cancellation fee, which is offset by a reduction to the room rate.

  • How is the Flexible Cancellation fee determined?

    The Flexible Cancellation fee is the median of the difference between a hotel’s non-refundable rate plan and flexible rate plan. If a hotel does not have a non-refundable rate, the fee is 5% of the total selected rate.

  • How are guest savings determined when shortening their cancellation window?

    The reduction to the room rate is calculated by multiplying the difference between the hotel’s non-refundable rate plan and flexible rate plan by the length of stay. If the hotel only has one of the two rate plan types, the savings equate to 10% of the total selected rate.

  • Can a hotel offer both Flexible Cancellation types?

    Yes. Hotels that offer both non-refundable and flexible rate plans can offer both Flexible Cancellation types.

  • Can a hotel choose to only offer one Flexible Cancellation policy?

    Yes. Hotels can elect to only offer one Flexible Cancellation type, whether for non-refundable or flexible rate plans.